Second Line Service Desk Engineer

We are looking for an experienced Second Line Service Desk Engineer to strengthen the IT support

team of one of our clients. In this role, you will be responsible for analyzing, resolving, and

continuously improving complex IT incidents and service requests. You will act as a key escalation point

for first-line support while ensuring high-quality technical support for end users.

Besides strong technical expertise, excellent communication skills and a customer-oriented mindset

are essential. You will work closely with end users, colleagues from different IT teams, and various

stakeholders in a bilingual environment.

Your Responsibilities

• Resolve complex incidents and service requests escalated by the first-line support team or

received through various support channels.

• Analyze technical issues and provide sustainable, long-term solutions.

• Configure and maintain network equipment, including switches, firewalls, and wireless access

points.

• Support the deployment and operational readiness of new sites and work environments.

• Document solutions, technical procedures, best practices, and knowledge base articles.

• Provide guidance and technical support to first-line colleagues, helping them expand their

knowledge and resolve incidents more efficiently.

• Contribute to the continuous improvement of IT services and operational processes.

Your Profile

Experience

• At least 5 years of relevant experience in IT Support, Infrastructure Support, or a Second Line

Service Desk role.

• Experience working in complex enterprise IT environments.

Technical Skills

Strong knowledge of:

• End-user computing (Windows, Android, and iOS)

• Networking

Good knowledge of:

• Microsoft Azure / Entra ID

• Active Directory (on-premises)

• Microsoft Exchange

• SharePoint

• Microsoft Teams

• Microsoft Intune

Soft Skills

• Customer-oriented mindset

• Strong analytical and problem-solving skills

• Excellent communication skills

• Patient and eager to learn

• Team player

• Flexible and proactive

• Able to perform well under pressure

• Strong documentation skills

Language Requirements

• Native or near-native proficiency (C2) in either Dutch or French

• Good command (minimum B2) of the second national language

• English: minimum B1 level

Assignment Details

• Full-time assignment

• Start date: September 2026

• Initial contract of 12 months, with the possibility of extension.

• The role involves occasional travel to different company locations (estimated at approximately

7,500 km per year).

Why Join?

This is an excellent opportunity to join a professional IT environment where you will play a key role in

delivering high-quality technical support and continuously improving IT services. You will work

alongside experienced IT professionals, contribute to challenging infrastructure projects, and have a

direct impact on the reliability and efficiency of the organization’s IT operations.